Enterprise Complaint Tracking System
ISSI developed Enterprise Complaint Tracking System (ECTS) or Complaint Tracking System (CTS) to aid regulatory agencies in ensuring consumer service compliance. ECTS is a user-friendly, comprehensive, customizable, and configurable software developed to meet agency-specific needs. Originally developed to regulate insurance agencies, today ECTS can be used in any industry to obtain a real-time resolution of grievances.
From the consumer’s home computer to your employees’ office desktop or tablet, our complaint tracking software enables organizations to process consumer complaints securely and efficiently.
A secure and reliable platform for consumers to voice their concerns and receive prompt acknowledgment and subsequent feedback warrants a comprehensive tracking system. A given workflow process for an organization can be very complex. Our complaint tracking software streamlines this process for user-friendly interactions and can be tailored for operational efficiencies.
Organizational problems may appear insurmountable when agencies use legacy complaint tracking systems with a fragmented assortment of time-consuming offline and online processes. ECTS is the answer to the challenges of an aging complaint tracking system.
Key Features of Enterprise Complaint Tracking System:
- Allows consumers to submit complaints and documents electronically.
- Routes complaint notifications to the designated agency agents to perform collaborative investigations.
- Each case can be tracked, monitored, and managed through the final adjudication.
- The integrated documents management feature expedites searchability and availability of relevant documentation, records, and details.
- Provides automated reminders on your calendar to ensure complaint resolution stays on track.
- Cases are integrated with phone log and diary.
- Workflow automation that eliminates fragmentation in the process of filing to resolving a complaint with efficiency and accuracy.
- User-friendly platform to easily navigate through the system.
- A secure portal allowing for safe uploading and exchanging of documents internally and externally.
- Integrated document management technology reducing the time to upload and create supporting files (letters, images, documents, etc.).
- Comprehensive reporting capabilities to significantly improve end-user experience.
- A Commercial-off-the-Shelf (COTS) product with the agility to customize design and workflows to align with your organization’s goals and strategies.